Terms of Service

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

The Service provides process automation tools and consulting, including document processing, workflow automation, integrations with third-party services, and related professional services.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

Specific projects, deliverables, timelines, and fees are defined in separate written agreements, proposals, or statements of work. In the event of any conflict between these Terms and a signed agreement, the signed agreement shall prevail.

The Service is provided on the basis of the scope agreed in writing. Work outside the agreed scope is subject to additional fees and timelines.

Fees for the Service are set forth in the applicable agreement or proposal.

All fees are exclusive of applicable taxes. Late payments may accrue interest at the maximum rate permitted by applicable law.

Discovery and audit fees are payable in advance. Implementation fees are typically payable in installments. Ongoing support is invoiced monthly.

All fees paid are non-refundable, except as expressly stated in a written agreement.

Where applicable, ongoing support and maintenance services are provided on a subscription basis. Subscriptions do not auto-renew and may be terminated by either party with thirty (30) days written notice.

You agree to:

• Provide accurate, complete, and current information.
• Cooperate with us in good faith.
• Use the Service only for lawful purposes.
• Ensure that all data you provide is lawfully collected.
• Comply with all applicable laws and regulations.
• Not interfere with or disrupt the Service.
• Not attempt to gain unauthorized access.
• Not use the Service to develop a competing product.

Subject to full payment of all applicable fees, the client receives ownership of the custom code developed specifically for the client as part of an Implementation engagement.

The Company retains ownership of all pre-existing tools, frameworks, methodologies, libraries, and know-how, general improvements developed during the engagement, and any general-purpose components or boilerplate code. The Company grants the client a perpetual, non-exclusive, royalty-free license to use such components.

You grant the Company a non-exclusive, worldwide license to use any data, content, or materials you provide solely for the purpose of delivering the Service.

Each party agrees to use the other party's confidential information solely to perform its obligations under these Terms, to protect such information with reasonable care, and not to disclose such information to third parties except as necessary or required by law.

The Service may integrate with third-party services (such as Google Workspace, payment processors, hosting providers, or AI services). Your use of those services is subject to their respective terms.

We are not responsible for the availability, accuracy, performance, security, or content of third-party services.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Automation outputs, AI-generated content, and processed data may contain errors. You are responsible for reviewing and validating all outputs.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE THOUSAND EUROS (€1,000), WHICHEVER IS GREATER.

You agree to indemnify, defend, and hold harmless the Company from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or relating to your use of the Service, your violation of these Terms, your violation of any rights of any third party, or your violation of any applicable law.

Either party may terminate an engagement in accordance with the terms of the applicable written agreement or upon thirty (30) days written notice.

We may suspend or terminate your access to the Service immediately and without notice if you breach these Terms.

Upon termination, we will retain your data for up to 30 days, during which you may request export of your data, after which it will be deleted from our active systems.

Neither party shall be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemic, government action, or failures of third-party service providers.

These Terms shall be governed by and construed in accordance with the laws of Poland.

Any dispute arising out of or relating to these Terms shall be resolved exclusively by the competent courts of Warsaw, Poland, and the parties submit to the exclusive jurisdiction of those courts.

Before initiating any legal proceeding, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of at least sixty (60) days.

We may modify these Terms from time to time. When we make material changes, we will notify you through the Service or by email. Your continued use of the Service after the changes take effect constitutes your acceptance of the modified Terms.

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

You may not assign or transfer these Terms without our prior written consent.

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between the parties.

For any questions regarding these Terms, please contact us:

VAIRELIX

Warsaw, Poland

Email: hi@vairelix.com